Refund policy
Refund Policy
Thank you for shopping at Wellness Offscript.
Because our store offers both digital and physical items, we maintain distinct refund guidelines for each product type. Please review our policy carefully before completing your purchase.
1. Digital Products (All Sales Final)
All sales of digital products are final. Digital products include, but are not limited to, the following intangible items:
* PDF guides, eBooks, and digital worksheets
* Downloadable templates and tools
* Online courses, audio files, and video materials
Once a digital product is purchased, downloaded, or accessed, it cannot be physically returned. For this reason, we do not issue refunds, exchanges, or store credit for digital items due to accidental purchases or a change of mind.
### Exceptions for Digital Products:
We will only consider a refund or alternative solution if:
* You made a verified duplicate purchase for the exact same item within 24 hours.
* The digital file is corrupted or technically broken, and our support team cannot provide a working version within 3 business days of being notified.
For technical assistance or digital duplicate claims, please contact us immediately at **team@wellnessoffscript.com**.
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2. Tangible Products (15-Day Return Window)
We offer a **15-day return window** for physical, tangible products. You have exactly 15 calendar days from the date your package was delivered to request a return.
Eligibility Criteria for Physical Returns:
To qualify for a refund, your physical item must meet all of the following conditions:
* It must be unused, unaltered, and in the exact same condition that you received it.
* It must be enclosed in its original, undamaged retail packaging.
* All original labels, tags, security seals, and accessories must remain attached and intact.
* You must provide a valid receipt, invoice, or proof of purchase from our store.
Non-Returnable Physical Items:
The following tangible items cannot be returned or refunded under any circumstances:
* Gift cards
* Personalized, custom-made, or print-on-demand items
* Health, personal care, or hygienic items (if the protective seal is broken)
* Items purchased on clearance or marked as "Final Sale"
3. Damages, Defective Items, and Incorrect Orders
Please inspect your physical order immediately upon receipt. If your item arrives damaged, defective, or if you received the wrong product, you must report it to us within **48 hours of delivery**.
To file a claim for a damaged or incorrect item:
1. Email **team@wellnessoffscript.com** within 48 hours of delivery.
2. Use the subject line: "Damaged/Incorrect Order - Order #[Your Order Number]".
3. Attach clear, high-resolution photographs showing the item's defect, damage, or the incorrect product received, along with a photo of the shipping box.
Once verified, we will arrange for a complimentary replacement or issue a full refund at no extra cost to you.
4. How to Initiate a Physical Return
If your physical item meets the eligibility criteria listed in Section 2, follow these steps to return it:
1. **Request Authorization:** Email us at **team@wellnessoffscript.com** with your order number and the explicit reason for your return. Do not ship items back without receiving prior written approval and a Return Merchandise Authorization (RMA) number from us.
2. **Package Safely:** Securely pack the item in its original box with all original packaging materials to prevent damage during transit. Write your RMA number clearly on the outside of the box.
3. **Ship the Item:** Mail your package to the return address provided by our support team.
Return Shipping Costs & Fees:
* **Shipping Costs:** Customers are responsible for paying all return shipping costs. Shipping costs are completely non-refundable.
* **Tracking:** We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned package, and we are not liable for items lost or damaged in transit back to our facility.
* **Restocking Fee:** A **10% restocking fee** will be deducted from your final refund amount for all authorized physical returns to cover inspection and handling.
5. Refund Processing Timeline
Once your physical return is received and inspected by our warehouse team, we will send you an email notifying you that we have received your item. We will also inform you whether your request for a refund has been approved or rejected based on the item's condition.
**Approval:** If approved, your refund will be processed immediately. A credit will automatically be applied to your original credit card or method of payment.
* **Deductions:** Your final refund will reflect the deduction of the original shipping fees and the 10% restocking fee.
* **Timeline:** Please allow **5 to 10 business days** for the refund to reflect on your bank or credit card statement, depending on your financial institution's processing speeds.
6. Contact Information
For any questions, concerns, or inquiries regarding our digital or physical refund policies, please contact our support team:
Email:** team@wellnessoffscript.com
Response Time:** We strive to respond to all inquiries within 24 to 48 business hours.